Please note! In view of the measures around the coronavirus, things may have changed. Please check our "Coronavirus update" articles for the latest news.
Both DPD and Yodel delivery drivers presents your order at the delivery address. Should no one be at home at this delivery attempt, then you receive a notification (usually a letter in your mailbox as well as an e-mail). This can also be followed via the track & trace link that you have received from us.
DPD or Yodel lets you know where your order is by way of the letter and/or the email. These are the options:
- DPD or Yodel attempts a new delivery the next day.
- Your order is delivered to your neighbour.
- Your order is delivered to a pickup point (only DPD).