Please note! In view of the measures around the coronavirus, things may have changed. Please check our "Coronavirus update" articles for the latest news.
Once we've received your return shipment, the amount has to be refunded within two weeks. You'll receive an email as soon as we have received your return shipment. Then you can calculate approximately when the amount should be returned to your account.
Please note: the amount will be refunded to the credit card or bank account that was used to pay the original order.