Returns & refunds
Please note! In view of the measures around the coronavirus, things may have changed. Please check our "Coronavirus update" articles for the latest news.
- > Do I have to pay for returns?
- > How do I return a product?
- > What if I can't print the return label?
- > Where can I drop off my return products?
- > Can I still cancel my return request?
- > Where can I find my order number?
- > How do I know whether you have received my return?
- > My item is faulty.
- > Can I exchange a product?
- > I haven't received a return label.
- > How soon will I be refunded?
- > My refund is the wrong amount. What should I do?