Returns & refunds
Please note! In view of the measures around the coronavirus, things may have changed. Please check our "Coronavirus update" articles for the latest news.
- Think before you shop
- Do I have to pay for returns?
- How do I return a product?
- What if I can't print the return label?
- Where can I drop off my return products?
- Can I still cancel my return request?
- Where can I find my order number?
- How do I know whether you have received my return?
- My item is faulty.
- Can I exchange a product?
- I haven't received a return label.
- How soon will I be refunded?
- My refund is the wrong amount. What should I do?