If you have a complaint about our products or service, please let us know as soon as possible. You can contact us via the contact form. You will normally receive a substantive response from our service team within 1 to 2 working days, but this may take up to 14 days. If you are not satisfied with the handling of your complaint, you can submit this via the European ODR Platform (https://ec.europa.eu/consumers/odr/).
