This can be done in three ways: via the website, via a step-by-step plan when it concerns a Touch Bin lid, or via our consumer service.
- Can the problem be solved with a separate part? And do you know what part you need? Then you can order the relevant part yourself under warranty, via our website. Look up the product and open the product page. On the page, you will see a checkbox that says "I want to claim a warranty for this spare part". Select the checkbox and fill out the form that appears truthfully. Once the form is completed, click on "Next" to add the part to your shopping cart under warranty.
- Is it a problem with your Touch Bin lid? Then you can only submit a warranty claim via our Touch Bin assistant. In a maximum of 8 steps, the lid problem is investigated, we will determine whether you are still entitled to a warranty based on the information entered, and you will be sent to the right part or the right lid. Consult the Touch Bin assistant via this link: https://www.brabantia.com/touchbin-wizard.
- If you have no idea what the problem is and how to solve it, please contact us. This can easily be done via our contact form. Add a photo or video of the problem and proof of purchase to your message so we can help you efficiently.