Your Brabantia product includes something that has been damaged. After you report to us, we will check the damage/defect to determine if it is covered under warranty or not. This depends on the type of damage.
- Was the damage or defect caused by use? Then it isn't compensated for under warranty. This usually concerns a dent, scratch, stain or breakage. Does your product have a dent, scratch, stain or breakage upon receipt? Then report the product for a return within the specified return period.
- Does the damage or defect have anything to do with (a failure with) our production? Then this will be reimbursed under warranty, provided your request meets the warranty conditions.
The line between use damage/defect and production damage/defect is often a thin one. Any questions? Please get in touch with us. We will be happy to help you. During our conversation we try to form the most complete picture possible regarding your question.