Exchange and returns

The order is damaged

• My order is damaged. What should I do now?
• My product is damaged (scratch, dent or slightly broken), what do I do now?
• What if a part of my order is missing?
• Do you repair my product, or do I get a new one?

Steps in the return process

• What do I need to do to return my product?
• How do I register my return online?
• Can I exchange my product for another product?
• How do you solve the return for a damaged product?
• Do I have to pay anything for returning my product?
• Do you pick up my return from my home, or do I have to send it off?

See all 7 articles

Return conditions

• Think before you shop
• Please check your order upon receipt
• What are the return conditions?
• What is my right of withdrawal?
• My product is damaged (scratch, dent or slightly broken), what do I do now?
• What return options do I have?

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Return status

• I did not receive a return label after my return notification. What should I do?
• How will I be kept informed of the status of my return notification?
• How soon will I be refunded after the return?

Return of large products

• Do you pick up my return from my home, or do I have to send it off?