Your return request starts with a return notification. Request your return using our official return form or via your account if you used your account to place your order. Your return notification will be sent to our Logistics department after completing the return request. They will review your request and ask for more information when needed.
As soon as your request has been approved by our Logistics department, you will receive the necessary instructions and the return label via e-mail. You can then arrange your return as agreed.