Yes! Your Brabantia order has arrived. When you're busy with moving house or your order is a gift, you might be tempted to put your order to one side for a while. This makes sense, but we would still like to ask you not to do this. After all, something might go wrong while your order is being packaged or during the turbulent journey your order undergoes during shipping. You should therefore always check everything is OK with your order and product(s) upon receipt, or at least within the return period specified.
We operate a 30-day return period. Within those 30 days, you must report any damage to your order or the product. This can be done through a return request or through our customer service department. You must always include a photo.
We will then do our best to help resolve this for you. If you report the damage outside of the specified return period, we cannot say for sure whether this damage was already present upon receipt. Your request may then end up being turned down because the damage is considered usage damage.