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Exchange and returns

The order is damaged

  • My order is damaged. What should I do now?
  • My product is damaged (scratch, dent or slightly broken), what do I do now?
  • What if a part of my order is missing?
  • Do you repair my product, or do I get a new one?

Steps in the return process

  • What do I need to do to return my product?
  • How do I register my return online?
  • Can I exchange my product for another product?
  • How do you solve the return for a damaged product?
  • Do I have to pay anything for returning my product?
  • Do you pick up my return from my home, or do I have to send it off?
See all 7 articles

Return conditions

  • Think before you shop
  • Please check your order upon receipt
  • What are the return conditions?
  • My product is damaged (scratch, dent or slightly broken), what do I do now?
  • What return options do I have?
  • Can I cancel my return notification?
See all 10 articles

Return status

  • I did not receive a return label after my return notification. What should I do?
  • How will I be kept informed of the status of my return notification?
  • How soon will I be refunded after the return?

Return of large products

  • Do you pick up my return from my home, or do I have to send it off?
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