No problem. You can request a new password via this page: https://www.brabantia.com/uk/customer/account/forgotpassword/. Enter the e-mail address you used for your Brabantia account. You will then receive an automatic email message with instructions on how to change your password. If you didn't receive an email, you may not have a Brabantia account. If you have any questions, please feel free to contact us using the contact form.